General Conditions

General Terms and Conditions of Use and Sale on the Windz Website and Application

Article 1 : Purpose

These General Terms and Conditions of Use and Sale (GTCUS) define the rights and obligations of users and purchasers within the framework of the sale of airline tickets through the Windz platforms.

Any use of the website, reservation, or purchase implies unconditional acceptance of:

  • These General Terms and Conditions of Use and Sale;
  • The Privacy Policy;
  • The fare conditions of the concerned airlines.

The company reserves the right to modify these Terms and Conditions at any time. The applicable version is the one in force at the time of purchase.

The user declares that he/she:

  • Is at least 18 years old;
  • Has legal capacity;
  • Is responsible for the use of the website by minors under his/her responsibility.

Article 2 : Intellectual Property and External Links

2.1 Ownership of the Website and its Content

, the Windz mobile application, and all their content (including but not limited to texts, images, logos, trademarks, graphics, icons, visual elements, databases, software, architecture, and source codes) are the exclusive property of Sarl Hostelris Marketing Management or are used under a duly granted license.

Access to the websites and application is authorized solely for personal and private use by customers.

Any reproduction, representation, modification, extraction, adaptation, distribution, publication, transmission, resale, or exploitation, in whole or in part, of the website’s data or content by any means whatsoever, without the prior express written authorization of Sarl Hostelris Marketing Management, is strictly prohibited.

Any unauthorized use constitutes a violation of intellectual property rights and may result in legal proceedings in accordance with applicable Algerian law.

2.2 External Links

Sarl Hostelris Marketing Management reserves the right to integrate hyperlinks on its websites or application directing users to third-party websites, particularly to facilitate access to promotional offers or services provided by airlines operating in Algeria or internationally.

Since these third-party websites are independent from Windz, the company:

  • Exercises no control over their content;
  • Does not guarantee their permanent accessibility or availability;
  • Does not guarantee the accuracy, reliability, or completeness of the information published;
  • Shall not be held liable for any direct or indirect damage resulting from access to or use of such third-party websites.

The user accesses these websites at his/her own risk.

Article 3 : Protection and Confidentiality of Personal Data

Sarl Hostelris Marketing Management undertakes to respect the confidentiality of personal data communicated by users when using the website www.windz.com and the Windz mobile application.

Collected data is used exclusively for:

  • Processing reservations and purchases;
  • Managing customer relationships;
  • Improving the services offered;
  • Communications relating to Windz offers and services;
  • Compliance with applicable legal and regulatory obligations.

The company undertakes not to sell, rent, or transfer personal data to third parties except:

  • Where legally required;
  • Upon request by a competent judicial or administrative authority;
  • When transmission is necessary for the performance of the service (including airlines, payment providers, and delivery partners), strictly within the scope of the intended purpose.

In accordance with applicable Algerian regulations, Sarl Hostelris Marketing Management undertakes to host and store personal data on servers located in Algeria under conditions ensuring their security and confidentiality.

By using the Windz websites and application, the user accepts that his/her personal data may be used for Windz’s own marketing purposes.

However, the user retains the right to object at any time to the use of his/her data for commercial prospecting purposes by submitting a written request through the contact details provided in these Terms and Conditions.

Article 4 : Security of Transactions and Data

Sarl Hostelris Marketing Management implements appropriate technical and organizational measures to ensure the security, integrity, and confidentiality of personal data and transactions carried out through the website www.windz.com and the Windz mobile application.

Data exchanges are secured through SSL/TLS (Secure Sockets Layer / Transport Layer Security) encryption protocols. This protocol encrypts information transmitted between the user’s browser and the website servers, including personal data and banking details, using cryptographic algorithms compliant with current security standards.

During transmission over the Internet, information is encrypted and may only be read by authorized systems possessing the appropriate decryption keys.

A page whose address begins with “https://” indicates that the connection is secure and protected by a valid SSL/TLS certificate.

Online payments are processed through approved secure payment platforms, particularly SATIM, in accordance with banking standards applicable in Algeria.

Banking data is not stored by Windz but is processed directly by the concerned payment institutions.

Despite all implemented security measures, the user acknowledges that no data transmission or storage system on the Internet can be guaranteed to be completely secure.

Consequently, the company shall not be held liable for any external event beyond its control that compromises data security.

Article 5 : User Obligations

The user undertakes to use the website www.windz.com and the Windz mobile application fairly, in compliance with Algerian law and these General Terms and Conditions of Use and Sale.

In this respect, the user is expressly prohibited from:

  • Publishing, distributing, or transmitting any defamatory, abusive, discriminatory, political, hateful, obscene, fraudulent, or illegal content;
  • Infringing upon the rights of third parties, particularly intellectual property rights;
  • Using the website for speculative, fraudulent, or abusive purposes.

The user also undertakes to:

  • Refrain from making fictitious, multiple, or abusive reservations intended to block seats without a genuine intention to purchase;
  • Provide accurate, complete, and up-to-date information for any reservation or purchase;
  • Verify the accuracy of the information provided before validating the order.

The user remains solely responsible for the consequences resulting from incorrect, incomplete, or outdated information provided during the reservation process, particularly regarding names, surnames, dates of birth, passport numbers, or contact details.

Any violation of these obligations may result in:

  • Immediate cancellation of current reservations;
  • Suspension or deletion of the user account;
  • Temporary or permanent banning from the platform;
  • Where applicable, legal proceedings in accordance with applicable legislation.

Article 6 : Procedure for Purchasing an Airline Ticket

The purchase of an airline ticket on the website www.windz.com or through the Windz mobile application is carried out according to the following procedure:

6.1 Account Creation

The customer may:

  • Create a personal account by providing a username and password;
  • Or proceed with a purchase without creating an account.

Creating an account is not mandatory but is recommended to allow customers to view their booking history, manage their tickets, and facilitate future transactions.

The customer is responsible for maintaining the confidentiality of login credentials.

6.2 Information Entry

The customer must accurately provide all information required for:

  • Issuing the transportation document (name, surname, date of birth, etc.);
  • Billing purposes;
  • Processing the order.

Any error in the information provided may result in additional fees or the impossibility of issuing or modifying the ticket, in accordance with the airline’s fare conditions.

6.3 Purchase Confirmation

After payment validation, a confirmation email is sent to the email address provided by the customer, including:

  • The booking reference;
  • Flight details;
  • The electronic ticket attached, where applicable.

It is the customer's responsibility to verify the accuracy of the information appearing on the ticket upon receipt.

6.4 Service Availability

Customers may make reservations or purchases 24 hours a day, 7 days a week, subject to:

  • Technical maintenance periods;
  • Interruptions beyond Windz's control;
  • Temporary unavailability of airline systems or payment platforms.

6.5 Customer Commitment in Case of Cash-on-Delivery Payment

If the customer chooses payment upon delivery, the customer undertakes to:

  • Be reachable at the telephone number provided during the reservation;
  • Be present at the agreed location and time for delivery and payment.

In the event delivery cannot be completed due to the customer’s absence or unavailability, Windz reserves the right to:

  • Reschedule a new delivery attempt;
  • Or cancel the reservation if confirmation conditions are not met.

Article 7 : Ticket Availability (Display of Flights, Schedules, and Fares)

The website www.windz.com and the Windz mobile application display flight schedules offered by various airlines operating in Algeria and internationally, together with the corresponding fares communicated by such airlines or their distribution systems.

Displayed schedules, routes, and fares are provided for informational purposes only and may be modified at any time by airlines due to operational, technical, commercial, or regulatory constraints.

The display of a flight or fare during a search does not constitute a definitive guarantee of availability. Actual ticket availability and pricing are only confirmed at the time of:

  • Reservation validation;
  • And, where applicable, full payment of the order within the specified deadlines.

Due to the dynamic nature of airline reservation systems, a flight or fare displayed during a search may no longer be available at the time of confirmation. In such cases, the customer will be informed and may choose to accept an alternative option or cancel the reservation.

Sarl Hostelris Marketing Management shall not be held liable for any changes to schedules, fares, routes, or availability decided by airlines.

Articles 8 : Limitations and Reasonable Use

8.1 Number of Passengers per Booking

A customer may make a reservation for up to nine (09) passengers per booking, including adults, children, and infants.

Each infant must be accompanied by at least one adult in accordance with airline regulations.

8.2 Reservation Limitations

Customers may purchase an unlimited number of airline tickets, provided these Terms and Conditions are respected.

However, to prevent abuse and speculative bookings, the platform may limit active reservations to two (02) reservations per week per customer unless prior authorization is granted by Windz.

The company reserves the right to adapt these limitations according to airline policies, technical constraints, or fraud prevention measures.

8.3 Abusive or Speculative Reservations

Users undertake not to make excessive, fictitious, or repetitive reservations intended to:

  • Block seats without a genuine intention to purchase;
  • Circumvent fare rules;
  • Disrupt the proper operation of the platform.

In the event of detected abuse, Sarl Hostelris Marketing Management reserves the right, without prior notice, to:

  • Cancel the reservations concerned;
  • Suspend or delete the user account;
  • Permanently prohibit access to the platform;
  • Initiate any appropriate legal action in accordance with applicable legislation.

This provision is legally stronger because:

  • It protects against large-scale reservation abuse;
  • It grants discretionary authority in cases of fraud;
  • It remains consistent with airline industry practices.

Article 9 : Retention of Title and Ticket Issuance

Airline tickets sold through the website www.windz.com and the Windz mobile application shall only be considered definitively issued after full payment of the ticket price and, where applicable, any service or delivery fees.

Until full and effective payment of the order is received, Sarl Hostelris Marketing Management reserves the right to:

  • Suspend or cancel the reservation;
  • Refrain from issuing the electronic ticket;
  • Refuse final confirmation of the transportation document.

The airline ticket constitutes an electronic transportation document subject to the general conditions of the concerned airline.

It acquires validity only after confirmation by the airline reservation system and receipt of full payment.

In the event of non-payment, bank rejection, objection, or cancellation of the transaction, the reservation may be automatically canceled without prior notice.

Article 10 : Fare Conditions

The fare conditions applicable to each ticket are displayed during the itinerary search and are available before purchase validation on the website www.windz.com and the Windz mobile application.

These conditions include, but are not limited to:

  • Refund rules;
  • Conditions for modifications or date changes;
  • Applicable penalties;
  • Restrictions (non-changeable ticket, non-refundable ticket, etc.);
  • Reservation validity periods.

Airline tickets are subject to the general conditions of carriage of the concerned airline.

Each airline applies specific fare rules depending on the booking class, fare type (promotional, flexible, business, etc.), and current commercial conditions.

The customer acknowledges being solely responsible for reading, understanding, and accepting the fare conditions before validating any order.

Sarl Hostelris Marketing Management shall not be held liable for any inability to modify, cancel, or obtain a refund resulting from fare restrictions imposed by the airline.

Article 11 : Prices and Payment Terms

11.1 Applicable Prices

The prices of tickets sold on the website www.windz.com and the Windz mobile application are those in effect at the time of reservation or purchase.

Prices are:

  • Expressed in Algerian Dinars (DZD);
  • Calculated inclusive of all applicable taxes (VAT included);
  • Exclusive of any delivery or service fees, which are specified before final validation of the order.

Prices may include service fees charged by Windz, as well as taxes and surcharges imposed by airlines or competent authorities.

11.2 Price Fluctuations and Availability

Due to the dynamic nature of airline reservation systems, ticket prices may vary rapidly depending on:

  • Seat availability;
  • Airline pricing policies;
  • Current commercial conditions.

The price displayed during a search can only be guaranteed at the time of confirmation and actual payment.

A reservation allows a fare to be temporarily held during the indicated validity period. However, if the payment deadline is not respected, the reservation is automatically canceled and the fare may no longer be available.

11.3 Acceptance of Conditions Before Payment

Before validating any payment, the customer is required to:

  • Read and accept these General Terms and Conditions of Use and Sale;
  • Review the fare conditions of the selected ticket.

Payment validation constitutes final acceptance of the order and its associated conditions.

11.4 Payment Security

Transactions are secured using payment technologies compliant with applicable security standards.

After validating travel information, the customer is redirected to the secure SATIM payment platform, which is responsible for:

  • Verifying the validity of the bank card;
  • Authorizing the transaction;
  • Automatically transferring the amount corresponding to the purchase.

Banking information is not stored by Windz and is processed exclusively by the approved payment platform.

11.5 Available Payment Methods

Customers may pay for airline tickets using one of the following payment methods:

  • EDAHABIA Card (Algeria Post);
  • CIB Interbank Card;
  • Cash on Delivery, subject to the conditions specified in the relevant delivery provisions.

Each payment method is subject to specific conditions detailed in the following sections.

Article 12 : Ticket Delivery and Confirmation

12.1 Delivery Methods

When the customer chooses the Cash-on-Delivery payment method, the ticket is delivered personally to the address provided during the reservation or to a collection point agreed upon with the customer.

Delivery fees are borne by the customer. The amount is communicated before final confirmation of the reservation.

12.2 Confirmation Deadline and Conditions

Due to the specific nature of air transportation and the rapid fluctuation of seat availability, ticket confirmation is subject to:

  • Compliance with the reservation validity period;
  • Full payment of the amount due at the time of delivery.

The delivery timeframe remains strictly limited by the fare conditions of the selected ticket. Customers are encouraged to review these conditions before making a reservation to avoid cancellation due to missed deadlines.

12.3 Delivery Arrangements

Deliveries are carried out by Windz’s internal services or authorized partners.

The customer is contacted by telephone to confirm:

  • The delivery address;
  • The agreed date and time.

The customer undertakes to remain reachable and present at the scheduled delivery time.

12.4 Customer Absence or Unavailability

In the event of:

  • Customer absence;
  • Customer unavailability at the agreed time;
  • Failure to make payment upon delivery;

The reservation may be canceled without any possibility of recourse against Windz.

The company shall not be held liable for loss of availability or fare changes resulting from cancellation due to non-compliance with delivery conditions.

12.5 Ticket Confirmation

No ticket may be confirmed or issued until full payment has been received.

After confirmation, the electronic ticket is sent to the email address provided during the reservation.

It is the customer's responsibility to immediately verify:

  • The accuracy of the information;
  • Receipt of the ticket.

12.6 Errors Attributable to the Customer

Windz shall not be held liable for errors made by the customer when entering information (name, surname, date of birth, etc.).

Any request for modification or refund shall be governed exclusively by the fare conditions of the concerned airline and may result in additional charges.

Article 13 : Complaints, Communications, and Personal Data

13.1 Customer Service and Complaints

For any request for information, assistance, or complaint relating to the services provided, particularly regarding reservations or online payments, customers may contact Windz Customer Service through the following channels:

Email: info@windz.com
Telephone: +213 XXX XX XX XX

Customer Service is available 24 hours a day, 7 days a week, subject to possible technical interruptions or force majeure events.

Any complaint must be submitted within a reasonable period following the occurrence of the issue and must include the necessary supporting documents (reservation reference, proof of payment, etc.).

13.2 Collection and Use of Personal Data

As part of its business activities, Sarl Hostelris Marketing Management, operator of the Windz platform, may collect personal information and personal data relating to its customers.

This data is collected and processed for purposes including:

  • Reservation and order management;
  • Payment processing;
  • Ticket issuance;
  • Continuous improvement of services;
  • Communication and marketing activities, in compliance with applicable regulations.

Data strictly necessary for service execution may be transmitted to Windz partners, including:

  • Airlines;
  • Approved payment platforms;
  • Delivery service providers.

These partners are required to maintain the confidentiality of the transmitted data.

13.3 Data Hosting and Retention

In accordance with Algerian regulations, personal data is stored on servers located in Algeria and protected by appropriate security measures.

Data is retained for the period necessary to manage contractual relationships, comply with legal and regulatory obligations, and ensure security requirements.

Article 14 : Right of Withdrawal and Refund Conditions

14.1 Absence of Right of Withdrawal

Due to the specific nature of air transportation services, customers do not benefit from a right of withdrawal after confirmation and issuance of the airline ticket.

Any confirmed and paid reservation is considered final and binding, subject to the fare conditions applicable to the concerned ticket.

14.2 Refund Conditions

The possibilities for refund, modification, or cancellation of a ticket are governed exclusively by:

  • The fare conditions of the concerned airline;
  • The rules of the selected booking class;
  • The commercial policies in force at the time of purchase.

Certain tickets may be:

  • Non-refundable;
  • Non-modifiable;
  • Subject to penalties.

Customers are required to review and accept these conditions before validating their purchase.

14.3 Refund Procedure

Any refund request must be made through:

  • The “Manage My Booking” section on the website or application;
  • Or by contacting Customer Service.

When a refund is authorized by the airline:

  • It is processed using the original payment method;
  • Subject to the validity of the payment method;
  • After deduction of any applicable penalties and service fees.

Refund processing times depend on the airline’s procedures and the concerned banking institutions.

14.4 Special Cases

In the event of cancellation or modification imposed by the airline (flight cancellation, schedule changes, etc.), refund or re-accommodation conditions are determined by the airline in accordance with its commercial policy and applicable regulations.

Sarl Hostelris Marketing Management acts solely as an intermediary and shall not be held liable for decisions made by the airline.

Article 15 : Transportation Document (“Ticket”)

15.1 Ticket Issuance

Following payment validation and final confirmation of the reservation, the electronic transportation document (“ticket”) may be displayed on screen and printed by the customer.

The electronic ticket, together with the applicable fare conditions, is also sent to the email address provided during the reservation.

The customer must immediately verify:

  • The accuracy of the information appearing on the ticket (name, surname, dates, itinerary, etc.);
  • Proper receipt of the confirmation email.

In the event of an error or non-receipt, the customer must contact Customer Service as soon as possible.

15.2 Access to the Ticket

The customer may, at any time, view and download a copy of the ticket through the website www.windz.com or the Windz mobile application in the “Manage My Booking” section.

Access to the ticket is subject to the provision of the necessary identification information (reservation reference, passenger name, or customer account access).

15.3 Modification or Cancellation

Any request to modify or cancel a ticket must be made through:

  • The “Manage My Booking” section;
  • Or by contacting Customer Service.

Modifications and cancellations are exclusively subject to the fare conditions of the purchased ticket and the rules of the concerned airline.

Modification fees, penalties, or the absence of a refund may apply depending on the selected fare type.

Sarl Hostelris Marketing Management acts as an intermediary and cannot guarantee the possibility of modification or cancellation where fare conditions do not permit it.

Article 16 : Fees, Taxes, and Surcharges

The ticket price displayed on the website www.windz.com and the Windz mobile application includes, unless otherwise stated:

  • The base airfare;
  • Airport taxes;
  • Security and safety charges;
  • Fuel surcharges or other surcharges imposed by the airline;
  • Applicable service fees.

These amounts are included in the total price displayed at the time of order confirmation.

However, certain airport authorities or countries may require the payment of local taxes, specific charges, or additional fees directly at the airport at the time of departure, transit, or arrival. Such amounts are not included in the ticket price when they are collected locally by the competent authorities.

Sarl Hostelris Marketing Management shall not be held responsible for the payment of such local taxes imposed independently of the reservation made through the Windz platform.

Article 17 : Travel Documents

The passenger is solely responsible for obtaining and maintaining the validity of all documents required for travel, including:

  • A valid passport;
  • A visa, where applicable;
  • Transit authorizations;
  • Health documents or certificates required by the competent authorities;
  • Exit authorizations for minors, where applicable.

It is the passenger’s responsibility to verify, before making a reservation and before departure, the specific requirements of the departure, destination, and transit countries, as well as the rules imposed by the airline.

The costs associated with obtaining or renewing these documents are solely borne by the passenger and are not included in the ticket price.

In the event of denied boarding, refusal of entry into a country, or refusal of transit due to missing, invalid, or irregular documents, Sarl Hostelris Marketing Management shall not be held liable. No refund may be claimed other than those permitted under the applicable fare conditions.

Article 18 : Force Majeure

The liability of the website www.windz.com and the Windz mobile application, operated by Sarl Hostelris Marketing Management, shall not be engaged in the event of non-performance, partial performance, or delay in the performance of any of its obligations resulting from a force majeure event.

A force majeure event shall mean any external, unforeseeable, and irresistible event beyond the control of the company, including but not limited to:

  • Natural disasters (earthquakes, floods, fires, storms, etc.);
  • Armed conflicts, civil unrest, or acts of terrorism;
  • Pandemics or public health emergencies;
  • Strikes, labor disputes, or administrative decisions;
  • Airspace closures;
  • Failures of reservation systems or telecommunications networks;
  • Decisions or restrictions imposed by public authorities.

In the event of a force majeure occurrence, the performance of obligations shall be suspended for the duration of the event.

The company shall not be held liable for any direct or indirect consequences resulting from such an event, particularly in the event of flight cancellations, schedule changes, or delays decided by the airline or the competent authorities.

Article 19 : Severability

If any provision of these General Terms and Conditions of Use and Sale is declared null, illegal, or unenforceable by a court or competent authority, such provision shall be deemed unwritten to the extent of its invalidity, without affecting the validity and enforceability of the remaining provisions, which shall remain in full force and effect.

If a provision would become valid and enforceable by removing or modifying part of it, that provision shall be interpreted in a manner that most closely reflects the original intention of the parties while complying with applicable laws and regulations.

The invalidity of any clause shall in no way affect the validity of the remaining clauses of these General Terms and Conditions.

Article 20 : Applicable Law and Competent Jurisdiction

These General Terms and Conditions of Use and Sale shall be governed by and interpreted in accordance with Algerian law.

In the event of any dispute relating to the validity, interpretation, performance, or termination of these terms and conditions, the parties undertake to seek an amicable resolution before initiating any legal proceedings.

Failing an amicable settlement, the dispute shall be brought before the competent courts of the Algerian territory, in accordance with the jurisdiction rules provided by applicable legislation.

However, any mandatory legal provisions that may apply under national or international rules relating to judicial jurisdiction shall remain applicable.