Privacy Policy

Windz Privacy Policy

Introduction

This Privacy Policy explains how Windz, operated by WorldSoft, collects, uses, stores, protects, and shares users' personal information when they use our mobile application and related services.

By using Windz, you agree to the practices described in this Privacy Policy.

1 : Who We Are

2 : Information We Collect

We may collect the following categories of information:

2.1 Account Information

  • Full name
  • Email address
  • Phone number
  • Date of birth
  • Nationality
  • User-provided profile information

2.2 Travel Information

  • Flight bookings
  • Hotel bookings
  • Travel preferences
  • Booking history
  • Passenger information required for reservations

2.3 Payment Information

Payments are processed through secure third-party payment providers. We do not store complete payment card information on our servers.

2.4 Technical Information

  • IP address
  • Device type
  • Operating system
  • Application version
  • Network information
  • Diagnostic data and logs

2.5 Location Information

When authorized by the user, Windz may access the device's location while the application is in use.

2.6 Communication Information

  • Customer support requests
  • Feedback and inquiries
  • Marketing preferences

3 : Use of Location and IP Address

Windz may access the device's location while the application is being used in order to:

  • Determine the user's current city, region, or country;
  • Simplify account creation and profile management;
  • Automatically fill in or update profile information related to address and location at the user's request;
  • Personalize certain travel-related services;
  • Improve the user experience within the application;
  • Enhance the security of bookings and transactions;
  • Help detect suspicious activities and prevent fraudulent transactions.

In addition, Windz may collect and process the user's IP address during registration, account management, booking, and payment processes in order to:

  • Determine the user's country;
  • Apply regional settings and preferences;
  • Secure bookings and payment transactions;
  • Detect fraudulent or unauthorized activities;
  • Protect user accounts and maintain the integrity of our services.

Location and IP address information are used solely for operational, security, fraud prevention, compliance, and service improvement purposes.

Windz does not collect location information in the background when the application is not actively being used by the user.

Windz does not collect location information in the background when the application is not actively being used by the user.

Wndz may use third-party IP-based geolocation services, such as IPInfo or equivalent services, to determine the user's city, region, or country and to pre-fill certain profile or booking information.

Windz does not access, collect, or track the user's location in the background. Location data is only used when the user is actively interacting with the application.

Automatically pre-fill country, city, or region fields during account creation, profile updates, or the booking process.

4 : How We Use Your Information

We use the collected information to:

  • Create and manage user accounts;
  • Process travel searches and bookings;
  • Issue booking confirmations and electronic tickets;
  • Process payments;
  • Provide customer support;
  • Improve application functionality and performance;
  • Prevent fraud and unauthorized activities;
  • Comply with legal and regulatory obligations;
  • Send service-related notifications;
  • Send promotional communications where permitted by law.

5 : Legal Basis for Processing

Under applicable laws, we process personal information based on:

  • Contract performance;
  • Legal obligations;
  • Legitimate business interests;
  • User consent where required.

6 : Information Sharing

We may share personal information only when necessary with:

  • Airlines;
  • Hotels;
  • Travel service providers;
  • Global Distribution Systems (GDS);
  • Travel APIs and aggregators;
  • Payment processors;
  • Technical service providers;
  • Governmental or regulatory authorities when required by law.

We do not sell, rent, or trade personal information to third parties.

7 : Advertising and Marketing

Windz may send promotional offers, newsletters, or marketing communications where permitted by applicable law.

Users may opt out of marketing communications at any time.

We do not sell personal information to advertisers.

8 : Advertising Identifier

Windz does not use advertising identifiers for targeted advertising purposes.

We do not track users across third-party applications or websites for advertising purposes and do not share advertising identifiers with advertising networks.

9 : Data Retention

We retain personal information only for as long as necessary to:

  • Manage user accounts;
  • Execute bookings and transactions;
  • Comply with legal, accounting, and tax obligations;
  • Resolve disputes;
  • Prevent fraud.

When retention is no longer necessary, data is securely deleted, anonymized, or archived.

10 : Security

We implement appropriate technical and organizational measures to protect personal information against:

  • Unauthorized access;
  • Disclosure;
  • Alteration;
  • Loss;
  • Destruction.

All communications between the application and our servers are protected using secure HTTPS/SSL encryption.

Additional security controls may be applied during booking and payment transactions to prevent fraud and unauthorized activities.

11 : Your Rights

Subject to applicable law, users may have the right to:

  • Access their personal information;
  • Correct inaccurate information;
  • Request deletion of personal information;
  • Restrict processing;
  • Object to processing;
  • Withdraw consent;
  • Request data portability where applicable.

Requests may be submitted through our support channels.

12 : Account Deletion

Users may request deletion of their account and associated personal information at any time.

You may delete your account directly from the Windz application through your account settings or by submitting a request through our support page:

Support Page: https://djazairbooking.pro/support

Certain information related to completed bookings, payments, legal obligations, fraud prevention, or regulatory requirements may be retained for the period required by applicable law before being permanently deleted.

13 : Cookies and Similar Technologies

Our website and related services may use cookies and similar technologies for:

  • Service functionality;
  • Security;
  • Analytics and performance measurement;
  • User experience improvement.

Users may manage cookie preferences through their browser settings.

14 : Children

Windz is not intended for independent use by children without the authorization of a parent or legal guardian.

15 : International Transfers

Because travel services are inherently international, personal information may be transferred to airlines, hotels, suppliers, and service providers located outside the user's country when necessary to provide the requested travel services.

16 : Changes to This Policy

We may update this Privacy Policy from time to time.

Any revised version will be published on this page and, where applicable, within the application.

17 : Contact Us

If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact us:

Email: contact@windz.com
Website: www.windz.com

Thank you for using Windz.

18 : Support Page

If you need assistance regarding your account or booking, please contact our support team.

18.1 Account or Email Deletion Request

To request the deletion of your account data and email address from our systems, please send your request to:

support@windz.com

Please include your registered email address and any relevant account details so that we can process your request more efficiently.